FAQ – Your Questions Answered
Get the information you need with our frequently asked questions. We’ve compiled answers to help you understand our services and ensure a smooth experience.
What cleaning services do you offer?
We provide a comprehensive range of cleaning services, including regular residential cleaning, deep cleaning, move-in/move-out cleaning, and specialized commercial cleaning services.
Are you bonded and insured?
Yes, we are fully bonded and insured. This ensures that both our clients and our staff are protected in the event of any unforeseen incidents.
Do you provide your own cleaning supplies and equipment?
Yes, we bring all the necessary cleaning supplies and equipment needed to clean your home or office. If you have specific products you'd prefer us to use, please let us know.
Do I need to be home during the cleaning?
No, you do not need to be present while we clean. Many of our clients provide us with a key or access code. However, if you prefer to be home, we are happy to work around your schedule.
How do I book a cleaning service?
You can easily book a cleaning service through our website's booking form or by calling our office directly.
What is your cancellation policy?
We require a minimum of 24 hours' notice to cancel or reschedule your appointment to avoid any cancellation fees.
Are your cleaning products eco-friendly?
Yes, we use eco-friendly cleaning products that are safe for both your family and pets.
What if I'm not satisfied with the cleaning service?
Your satisfaction is our priority. If you're not happy with any aspect of our service, please contact us within 24 hours, and we will address the issue promptly.
How do I pay for the cleaning service?
We accept various payment methods, including credit cards and e-transfers. Payment is typically processed after the cleaning service is completed.
Are your cleaners pet-friendly?
Yes, our cleaners are comfortable working around pets. Please inform us about your pets when booking, so we can make appropriate arrangements.
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